In case you missed it, NPR aired a report Friday evening about a new Massachusetts law requiring insurance companies to reveal the prices of procedures to patients. This means that if a patient calls her or his insurance company and asks for the difference in cost of a given procedure at one facility versus another, the insurance company needs to reveal this information, even if the process may take a while.
The goal is to make patients act more as consumers of healthcare, allowing (or requiring, depending on one’s point of view) patients to “shop around” for the best prices.
However, as Martha Bebinger discovered, the new process envisioned by this law was anything but easy to navigate. As she herself noted, it did not exactly feel like shopping.
Read (or listen!) from NPR here.